Massachusetts Health Quality Partners (MHQP) and Consumer Reports have teamed up in releasing issue MHQP’s latest report on patient experience in adult and pediatric primary care practices across the Commonwealth. Go to the MHQP website to see the two versions of the reports – one in Consumer Reports and one on the MHQP website. You can also download the Consumer Reports article, which will be included in magazines as an insert. The Consumer Reports article goes through every question in the survey and then lists all practices with ratings. MHQP also has its version of the same report, which allows you to narrow your search to geographic areas and/or practices of particular interest to you.
As the Massachusetts House and Senate move toward a final payment reform bill, which will include requirements on health care quality measurement, and as we emphasize the importance of patient and family-centered care as part of payment and delivery system reform, these reports demonstrate how to effectively inform both consumers as they make healthcare choices and providers as they seek to improve the care experience. It is particularly helpful for MHQP to have a nationally-recognized partner in Consumer Reports so that even more consumers will know about and have access to this important information.